Friday, October 12, 2007

Mmm... Apples...

In Newsletters that teach, Matt Linderman points out a good example of how to help users kick ass.

Providing factual information on a software feature is fine, but what if it's combined with a broader tip that helps the user apply the feature to their advantage.

This idea can be extended beyond simple tips and tricks. The idea is simple - provide the basic information and augment it with guidance on potential applications of the information.

Does our documentation provide guidance on when (or when not) to use a feature?

When we are asked to provide information on a topic, do we take the extra step to provide perspective to allow others to reapply the information to other situations?

Does our information help user become better users?

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