In Newsletters that teach, Matt Linderman points out a good example of how to help users kick ass.
Providing factual information on a software feature is fine, but what if it's combined with a broader tip that helps the user apply the feature to their advantage.
This idea can be extended beyond simple tips and tricks. The idea is simple - provide the basic information and augment it with guidance on potential applications of the information.
Does our documentation provide guidance on when (or when not) to use a feature?
When we are asked to provide information on a topic, do we take the extra step to provide perspective to allow others to reapply the information to other situations?
Does our information help user become better users?
Friday, October 12, 2007
Mmm... Apples...
Posted by Aloof Schipperke at 8:16 PM
Labels: elearning, informal learning
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