No, not cows..
An information retrieval system will tend not to be used whenever it is more painful and troublesome for a customer to have information than for him not to have it.Calvin Mooer - 1959
The single quote hardly does the topic justice. Should this be an obligatory test question for technology job candidates?
Here are a few links worth perusing
Mooer's Law: In and Out of Context
Mooer's Laws
Mooer's Law
Software Archeology Food: TRAC
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